5 Things You Need To Do If You Had A Hacker Breach Your Terminal
Terminals are one of the biggest targets cybercriminals use to get access to information, bilk innocent people out of money, and generally cause disruption among companies. Though there’s no question you need to have a POS terminal in order to stay relevant as a business these days, the truth is that even the most secure terminals can get breached. When this happens, it’s easy to be unsure of how to react. In order to help you survive a hacker attack, NMS put together these five points to help you get started in damage control.
- Immediately turn off your terminal. Don’t let anyone else use the terminal! If you do, there’s a chance that you will end up having even more people’s data get stolen by the crooks who hacked your terminal in the first place. Moreover, keeping your terminal on may end up causing certain issues to get worse, depending on the form of attack that you have experienced.
- Call the police. The police need to know what’s going on, and they will need to investigate it. There’s a good chance that they may also get FBI involved, particularly if you’re part of a franchise. This is absolutely crucial and can play a huge role in how likely it is that you will be able to keep losses at a minimum.
- Try to find out who has been using the terminal, and how long the breach took place. You might want to call your merchant processing company to help you hammer things out, or at least give you guidance on where you can go to get assistance with figuring out when everything happened. Then, you can use your credit card purchase history to actually get things rolling in terms of calling clients up and telling them what happened.
- File a complaint with your business’s bank or credit union. This can help you avoid having to deal with charges made to your account that aren’t really yours. Banks also may be able to lend a hand in damage control.
- Replace your terminal, and look into better safety procedures. You really shouldn’t trust a terminal once it’s been breached. If you feel like the way that you kept your terminal running may have played a part in the breach, you also should look into changing the way that your safety procedures work in your company. Calling up your merchant services group can help you establish new things.
The bottom line is that damage control has to be done, and quickly. With most hacker attempts, an ounce of prevention is worth a pound of cure. If you’re worried about your company’s ability to cope with current hacking technology, give NMS a call.